About

Professional Summary

Results-driven Platform Development Engineer with over 15 years of IT infrastructure experience, including a 10+ year track record specializing in SRE and DevOps. I’m dedicated to building robust, resilient, and efficient platforms that power enterprise systems.

An expert in managing complex hybrid-cloud environments, I lead end-to-end migrations and implement robust automation to enhance system resiliency and deliver significant cost savings.

I excel at bringing teams together, working across departments to deliver on shared goals. My technical focus is on championing meaningful SLAs and SLOs by implementing robust observability frameworks. This approach, combined with leveraging modern cloud-native architectures and containerization, directly reduces downtime and enhances developer velocity. I’m currently expanding my expertise into the field of AI engineering.

Core Competencies

  • Cloud Platforms: Microsoft Azure, AWS
  • Automation & IaC: Ansible, Terraform, Git, Argo CD
  • Containerization: OpenShift, Kubernetes, Docker
  • Observability: Dynatrace, ELK, Prometheus, Grafana, Splunk
  • Operating Systems: Linux (RHEL, Debian), UNIX, Windows Server
  • Scripting: Python, Bash, PowerShell
  • Networking: TCP/IP, DNS, TLS, Firewalls, Routing
  • Databases & Virtualization: MySQL, Oracle DB, VMware, Hyper-V

Professional Experience

Best Buy Canada | Vancouver, BC

Platform Development Engineer (PDE) – Reliability (SRE) (April 2019 – Present)

  • Led the build-out of the Dynatrace observability platform and contributed to the operation of ELK, Prometheus, and Grafana to enhance system reliability.
  • Developed Python scripts to extract maturity metrics from the Dynatrace API, forwarding them to a Prometheus Pushgateway built in OpenShift via Argo CD.
  • Spearheaded the migration of the on-premise Dynatrace monitoring solution to Azure, ensuring a seamless transition and improved platform scalability.
  • Deployed containerized applications into OpenShift using Argo CD for continuous delivery.
  • Served as the Cloud Champion for the Reliability team, guiding cloud adoption initiatives and establishing best practices.

Key Project: Dynatrace SaaS Migration

  • Led the migration of the critical system- Dynatrace to SaaS, driving the initiative end-to-end from concept to successful migration.
  • Initiated and managed vendor partnerships, leading technical and strategic discussions to align business, security, and operational requirements.
  • Designed and implemented the self-hosted architecture and secured approvals from security and other stakeholders including network teams.
  • Planned and executed sprint delivery cycles including: backlog creation, story definition, prioritization, and progress tracking to ensure timely completion of all milestones.
  • Delivered significant infrastructure cost savings and improved system resiliency through SaaS adoption and architectural modernization.

Key Project: SolarWinds Database Upgrade (SQL Server 2016 → 2022)

  • Led the full lifecycle for the migration of the SolarWinds monitoring platform database from SQL Server 2016 to SQL Server 2022.
  • Performed detailed compatibility assessments, backup and restore procedures, and disaster recovery validation.
  • Executed platform upgrades and regression testing to confirm stability, performance, and feature compatibility in the new environment.
  • Collaborated with infrastructure and application teams to coordinate change management, downtime scheduling, and post-migration verification.
  • Achieved a cost-effective, modernized database platform with improved performance, security, and maintainability.

Vision Critical | Vancouver, BC

Technical Operations Systems Administrator (November 2017 – October 2018)

  • Provided comprehensive technical support for end-user systems, resolving hardware, software, and network issues to ensure business continuity.
  • Administered a hybrid IT environment spanning Active Directory and Exchange Online, leveraging PowerShell to automate user administration and operational tasks.
  • Managed and operated audio-visual equipment, including streaming setups and microphone configurations, for company-wide all-hands meetings and events.

Key Project: G-Suite Deployment

  • Orchestrated the end-to-end migration of over 300 users to G-Suite, serving as the technical lead.
  • Engineered and implemented Active Directory integration to automate user provisioning and ensure seamless single sign-on (SSO) capabilities.
  • Developed and delivered user training and documentation to facilitate a smooth transition and drive company-wide adoption of the new platform.

NHS Digital | Leeds, United Kingdom

Technical Consultant (August 2015 – October 2017)

  • Engineered and implemented a new monitoring solution using LibreNMS, supplemented with custom shell scripts to provide comprehensive application oversight.
  • Utilized Ansible to automate infrastructure security hardening, including the configuration of UFW/iptables.

Technical Operations Team Lead (February 2015 – August 2015)

  • Led and mentored a technical operations team, delegating tasks and providing training to ensure the continuous operation of a national service supporting over one million users.

Technical Operations Technician (July 2014 – February 2015)

  • Supported the deployment and technical operations for critical national systems, including NHS Spine2 and the NHS E-referral service.
  • Leveraged Splunk for in-depth operational monitoring, including message tracing and application health analysis, to accelerate incident investigation.

Host Europe Group | Leeds, United Kingdom

Managed Services Hosting Technician (January 2014 – July 2014)

  • Provided technical support for Linux systems, including Red Hat, CentOS, and Ubuntu Server.
  • Administered and supported Windows Server environments up to Server 2012, including Hyper-V virtualisation.
  • Managed MySQL database administration, performing critical backups and restores.
  • Configured, administered, and troubleshot DNS and email servers.
  • Performed server updates and managed bespoke software installations on both Windows and Linux platforms.

Foundational Experience (2005-2013)

  • Linux System Administrator | Infoserve (2013)
  • Unix Engineer (Subcontract) | IT Alliance (2011 – 2013)
  • Helpdesk Technician | A4e (2009 – 2011)
  • Assistant Network Analyst | Modis (Contract at HSBC) (2008 – 2009)
  • Network / Site Engineer | ask4 Limited (2008)
  • IT Technician (Work Placement) | JDR Cable Systems (2006 – 2007)
  • Technical Support Adviser (Part-time) | Wanadoo (2005 – 2006)

Certifications & Education

  • Azure AI Engineer Associate (AI-102)
  • AWS Certified Solutions Architect – Associate
  • GitHub Foundations Certified
  • ITIL v3 Foundation
  • Microsoft Azure Administrator (AZ-103) – Expired
  • BSc in Computer and Network Engineering (Hons) – Sheffield Hallam University